Privacy Policy

1. Who We Are

777ck is an online casino and sports betting platform operating under the domain 777ck.bar, primarily serving players in Bangladesh. Our platform offers cricket betting, live casino games, slots, crash games, and other gaming products. References to "777ck", "we", "us", or "our" in this policy refer to the 777ck platform and its operating team.

This Privacy Policy applies to all services accessible through 777ck.bar, including any mobile-optimised version of the site. By using our platform, you consent to the data practices described herein. If you do not agree with any part of this policy, you should discontinue use of our services.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register an account, make a deposit, initiate a withdrawal, or contact our support team. The categories of personal data we may collect include:

• Full name, date of birth, and gender (for identity verification and 21+ age checks)
• Contact details including phone number and email address
• Financial information including payment method details — such as your bKash, Nagad, Rocket, or Upay mobile wallet account references — used to process deposits and withdrawals
• Technical data including IP address, device type, browser type, and session timestamps, collected automatically when you use our services
• Gameplay data, including bet history, game preferences, session duration, and win/loss records, used to personalise your experience and comply with responsible gaming obligations

3. How We Use Your Information

The personal data we collect is used strictly for the purposes set out below. We do not process your data for any purpose other than those listed here without first obtaining your explicit consent:

• Account creation, verification, and management, including confirming that you meet the 21+ age requirement
• Processing financial transactions including deposits via bKash, Nagad, and Rocket, and withdrawal payments to your chosen method
• Delivering customer support responses, resolving disputes, and communicating important account updates
• Complying with legal obligations, fraud prevention requirements, and responsible gaming monitoring duties

4. Cookies and Tracking Technologies

777ck uses cookies and similar tracking technologies to enhance the functionality of our platform, remember your preferences, and analyse site usage. Cookies are small text files stored on your device when you visit 777ck.bar. They help us provide a smoother, more personalised gaming experience for players across Bangladesh.

You may choose to disable cookies through your browser settings. However, please note that doing so may affect the functionality of certain features on our platform, including login sessions and game loading. Essential session cookies necessary for security and basic platform operation cannot be disabled without exiting the service entirely.

5. Data Sharing and Third Parties

We do not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes. However, we may share limited data with trusted service partners strictly to deliver our platform's functionality, including:

• Payment processors handling your deposit and withdrawal transactions (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard gateway partners)
• Game content providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) who operate the casino and sports betting engines on our platform
• Fraud prevention and identity verification services, used to confirm player age (21+), detect suspicious activity, and maintain the integrity of our platform

6. Data Security

777ck takes the security of your personal information seriously. We implement industry-standard technical and organisational safeguards to protect your data from unauthorised access, disclosure, alteration, or destruction. These include SSL/TLS encryption for all data in transit, secure server environments, access control policies limiting staff access to personal data on a need-to-know basis, and regular internal audits of our data processing practices.

While we apply robust security measures, no online platform can guarantee absolute security against all possible threats. In the unlikely event of a data breach that materially affects your rights, we will notify affected users promptly and take all reasonable corrective action.

7. Data Retention

We retain your personal data only for as long as it is necessary to fulfil the purposes outlined in this policy, including our legal, accounting, and responsible gaming obligations. Specifically:

• Account data is retained for the duration of your active account, plus a reasonable period after account closure to satisfy legal record-keeping requirements
• Transaction records are retained for a minimum of five years to comply with financial record-keeping obligations
• Technical logs (IP addresses, session data) are typically retained for 90 days and then deleted unless they are required in connection with an active investigation or dispute

8. Your Rights as a User

As a player on the 777ck platform, you have the following rights regarding your personal data. These rights may be exercised at any time by contacting us at the email address provided at the bottom of this page. We will respond to all legitimate requests within a reasonable timeframe. Your rights include: the right to access a copy of the personal data we hold about you; the right to request correction of any inaccurate or incomplete information; the right to request deletion of your personal data where we no longer have a lawful basis to retain it; the right to object to certain processing activities, including direct marketing; and the right to withdraw your consent to data processing at any time where consent is the lawful basis we rely upon.

To exercise any of the above rights, please contact our support team at [email protected]. Please include your registered account username and a clear description of your request. We may need to verify your identity before processing the request to protect your account security.

9. Children and Minors

777ck is strictly an adults-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal information to us, please contact us immediately at [email protected] so we can take prompt action, including account closure and data deletion.

Age verification is a standard part of our account registration process. All new accounts are subject to identity checks, and accounts where the user cannot confirm they are 21 or older will be suspended pending verification. This is a core part of 777ck's responsible gaming framework and is non-negotiable.

10. Changes to This Policy

777ck reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via their registered email address or via a prominent notice on the platform. We encourage you to review this policy periodically to stay informed of any updates.

Your continued use of 777ck following the posting of any changes to this policy constitutes your acceptance of those changes. If you do not agree with a revised version of the policy, you must discontinue using our services and may request account closure and data deletion by contacting [email protected].

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 777ck handles your personal data, please contact our support team by email at [email protected]. We are committed to addressing all privacy-related queries promptly and transparently. Our support team is available around the clock to assist players across Bangladesh, including in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and beyond.